In order for Trade12 to create and manage the trading accounts of clients, the company obtains necessary information from them. The Policy on Privacy Protection indicates how Trade12 is committed to meet its responsibilities to obtain and protect the privacy of clients and ensure that the information they have provided remain confidential.

Personal Information

In the course of (a) creating or opening an account; (b) depositing and withdrawing funds, the Company has the right to collect information to authenticate your identity and contact you through the following:

  • Address
  • Phone Number
  • Email

Information may also be indirectly collected from you. This includes your Internet Protocol (IP) address, operating system, Mac ID, Internet Service Provider (ISP), type of browser, and cookies.

Furthermore, the Company has the right to collect identifiable information such as Passport, Driver’s License and other documents justifying your identity, in order to help us fulfill regulatory requirements.

i Revising Personal Information

In addition, the Company by all means, must ensure that all information is current, correct, and updated at all times. In any case, you must inform the Company for any sudden changes or inaccuracies in your personal information. The Company shall then investigate the matter and correct any errors in order to maintain accuracy.

Personal Information

i Usage of Information

Collected information is used to help improve the services offered, and to ensure that you are informed and has accepted that the Company has the right to use the given information to contact you.

The Company is unauthorized to disclose or share your personal information to any affiliated or non-affiliated third parties other than in the manner of entities listed below:

  • To service providers for the purpose of creating or opening an account, and to provide your personal username and password.
  • Prevention against fraud, money laundering or unauthorized transaction.

ii Security

Cookies on Trade12.com

All collected information is encrypted and is held in secure computer systems in order to prevent unauthorized access, improper modifications, misuse or loss of information. In any case should you wish to close your account with the Company, all unwanted or unnecessary information is destroyed immediately.

Cookies on Trade12.com

Our website uses “Cookies” in order to enhance user navigation and website functionality. Cookies, in any form, do not include any personally identifiable information. Additionally, cookies are used as follows:

  • Identify your identity
  • Authenticate you as a user on our website
  • Enhance user navigation
  • Ease of access on our website

You can manually delete cookies in your browser, however blocking or deleting cookies will restrict you from viewing and using features on our website and trading platform.

Policy Updates

The Company reserves the right to amend, revise, modify, and/or change this Policy whenever it deems this to be appropriate. The Company will notify you should we decide to make any changes by either posting a notice for public viewing or by email.


Our website, Trade12.com, may contain links to other websites on the internet. We are not, in any way, responsible for any other privacy practices or collection of your information linked to these websites. Our policy only applies to the information collected by the Company.


Should you have any questions with regard to the following:

  • Policy
  • Change of your personal information
  • Accessing your personal information

Please contact the Compliance Department indicating your name, contact number with area code, email, and mailing address.

Customer Support Department
Email: support@Trade12.com